Helpline Advisors and Helpline Manager - Gambling Sector

Reference: Gambling_1783343254

Helpline & Online Services Opportunities - Fully Remote

Caritas Futures is proud to be partnering with a leading organisation supporting individuals and families affected by gambling-related harm. We are currently recruiting for a number of fully remote, rota-based positions across their national support services.

Positions Available

  • Helpline Advisors
  • Online Advisors
  • Helpline Manager
  • Online Services Manager

The Role

You will be part of a dedicated team providing confidential, non-judgemental support to individuals affected by their own gambling or the gambling of a loved one. As the first point of contact, you will deliver emotional support, undertake risk assessments, identify safeguarding concerns, and help service users access appropriate support pathways.

Key Responsibilities

  • Provide support via telephone, live chat, and online platforms.
  • Complete risk, welfare, and needs assessments, including safeguarding and crisis intervention.
  • Deliver person-centred emotional and practical support to service users.
  • Support individuals with complex needs, including mental health challenges, substance misuse, addiction, and financial difficulties.
  • Signpost and refer individuals to specialist support services and treatment providers.
  • Moderate online forums and digital support spaces where required.

Essential Requirements

We are keen to hear from candidates with experience as:

  • Substance Misuse Practitioner
  • Mental Health Practitioner
  • Gambling Harm Practitioner
  • Recovery Worker
  • Helpline Advisor
  • Addiction Practitioner
  • Crisis Worker

You will also have:

  • Strong knowledge of safeguarding and risk assessment.
  • Experience supporting vulnerable adults and individuals with complex needs.
  • Excellent communication and active listening skills.
  • The ability to work independently within a remote environment.
  • Flexibility to work rota-based shifts, including evenings and weekends where required.
  • Availability to start ASAP.

Why Work with Caritas Futures?

At Caritas Futures, we are specialists within the charity sector and understand the importance of supporting those who support others.

When you join us, you'll benefit from:

  • A dedicated recruitment specialist throughout your placement.
  • Unrivalled placement and onboarding support.
  • Access to an excellent wellbeing package.
  • Counselling and employee support services.
  • Access to the Headspace app.
  • Weekly online exercise and wellbeing sessions.

Apply Now

If you have experience supporting individuals affected by addiction, mental health challenges, substance misuse, or gambling-related harm and are looking for a rewarding remote opportunity, we'd love to hear from you.

For immediate consideration, please send your updated CV today.

Caritas Futures - Connecting exceptional people with meaningful opportunities.

Caritas Recruitment is acting as an Employment Business in relation to this vacancy.

£29,479.00 - £42,450.00
Per annum
GBP29479 - GBP42450 per annum

United Kingdom

Temporary

Added 06/07/2026
Reference: Gambling_1783343254

Helpline Advisors and Helpline Manager - Gambling Sector

United Kingdom
Temporary

Other similar jobs

Wolverhampton - Assistant Team Manager - Adult Social Care

Added 01/07/2026

Wolverhampton City Council is seeking a dedicated and passionate Assistant Team Manager to join our Adult Social Care team. This is an exciting opportunity for a qualified social worker looking to take the next step in their career and make a meaningful impact in the lives of adults within our community. You will play a key role in supporting the Team Manager in delivering high-quality social care services while ensuring compliance with relevant legislation and best practices. Your key responsibilities will include: Assisting in the management and supervision of social work staff, providing guidance and support to ensure effective service...

Learn more

Blackpool - Deputy Team Manager - Community Adult Social Care

Added 25/06/2026

Join the dedicated team at Blackpool Council as a Deputy Team Manager in Community Adult Social Care, where you will play a pivotal role in enhancing the lives of adults within our community. This position offers an exciting opportunity to lead and support a dynamic team of social workers, ensuring the delivery of high-quality care services. Your leadership will help foster a culture of excellence and innovation while promoting the well-being of our service users. Your key responsibilities will include: Assisting the Team Manager in overseeing the day-to-day operations of the adult social care team. Providing supervision and support to...

Learn more

Mental Health Assistant Team Manager - Tameside

Added 22/06/2026

Mental Health Assistant Team Manager - TamesidePlease note that only Social Work England Registered Social Workers with Right to Work in the UK will be considered for this role, please do not apply if you are not a SWE Registered Social Worker who has the Right to Work in the UK.Caritas Recruitment is pleased to be supporting Tameside Council in the recruitment of an Assistant Team Manager within Mental Health Services.This is an excellent opportunity for an experienced Social Worker ready to step into a management role, supporting the delivery of high-quality adult mental health services while contributing to strategic...

Learn more

Kinship Team Manager - Southend

Added 22/06/2026

Kinship Team Manager - Southend-on-Sea City CouncilPlease note that only Social Work England Registered Social Workers with Right to Work in the UK will be considered for this role, please do not apply if you are not a SWE Registered Social Worker who has the Right to Work in the UK.Caritas Recruitment is proud to be working with Southend-on-Sea City Council to recruit an experienced Fostering Team Manager (Kinship & Recruitment).⚠️ Please note: Only candidates with strong, direct Kinship fostering experience will be shortlisted. Transferable experience alone will not be considered.Salary£53,460 - £58,959Reference467903The RoleAs a Team Manager within Fostering Services,...

Learn more

Children with Disabilities Team Manager

Added 20/05/2026

We are currently recruiting for South Tyneside Social Services for an experienced Qualified Team Manager within a Children with Disabilities Team. The Experienced Social Work Manager for Children with Disabilities Team will work alongside one other manager. You will manage a team of qualified social workers and family workers working with children with additional needs.The team undertakes work with children who are supported via to CIN, CP and who are Cared For.You will be providing regular reflective supervision and management oversight. Quality assurance and authorisation of work relevant to the service area.Attendance and at times chairing resource panel. Ensuring children's...

Learn more

Team Manager | County Durham | Children Services

Added 30/04/2026

We are currently recruiting for an experienced Team Manager for a children services within County Durham, based in the North East of EnglandYou will be working in the Families First Team which is Assessment and intervention, and Child protection / Safeguarding You need to have worked as a children's social worker for at least 5 years and have management experience. Will consider an experienced assistant Team manager. You need to have assessment and safeguarding experience, not necessarily as a managerWorking with Caritas Recruitment offers you a number of benefits including:Your own dedicated specialist consultantAccess to the widest variety of social...

Learn more

Principal Manager - Children's Court Teams - Stoke

Added 24/04/2026

Principal Manager - Children's Social Care Court Teams Please note that only Social Work England Registered Social Workers with Right to Work in the UK will be considered for this role, please do not apply if you are not a SWE Registered Social Worker who has the Right to Work in the UK. Principal Manager - Children's Social Care (Level 15) Location: Floor 1, Civic Centre, Stoke-on-Trent, ST4 1RN Organisation: Stoke-on-Trent City Council Contract: Temporary Hours: 37 hours per weekAbout the RoleStoke-on-Trent City Council is seeking an experienced and inspirational Principal Manager to lead Children's Social Care Court Teams within...

Learn more

Child & Family Team Manager - Gloucestershire (Locum)

Added 22/04/2026

Child & Family Team Manager (Social Work Team Manager) - Gloucestershire (Locum) Please note that only Social Work England Registered Social Workers with Right to Work in the UK will be considered for this role, please do not apply if you are not a SWE Registered Social Worker who has the Right to Work in the UK. Caritas Recruitment is working with Gloucestershire County Council to recruit an experienced Child & Family Team Manager to join their Children & Families Team based at Stroud Social Care Locality Office.Role DetailsRole: Child & Family Team Manager (Social & Healthcare Qualified)Setting: Children &...

Learn more

CFS Team Manager - Assessment Team - Leicestershire

Added 22/04/2026

CFS Team Manager - Assessment Team - LeicestershirePlease note that only Social Work England Registered Social Workers with Right to Work in the UK will be considered for this role, please do not apply if you are not a SWE Registered Social Worker who has the Right to Work in the UK. Caritas Recruitment is working in partnership with Leicestershire County Council to recruit an experienced CFS Team Manager for the Assessment Team on a temporary basis.This is an urgent requirement due to an upcoming vacancy and offers an excellent opportunity for an experienced manager to lead and support frontline...

Learn more

Team Manager | Teesside | MASH

Added 15/04/2026

We are currently recruiting for an expereienced Team Manager for a children services Teesside Local Authority based in the North East of EnglandYou will be working in the MASH Team ( Multi Agency Safeguarding Hub), the first port of call, after which cases are then passed to the Assessment Team for Social Workers to work on.You need to have management experience in Duty and Assessment if not previous MASH expertise.You should be an Team Manager or a Assistant Manager with management experience.Working with Caritas Recruitment offers you a number of benefits including:Your own dedicated specialist consultantAccess to the widest variety...

Learn more

Fostering Team Manager | Gateshead

Added 01/04/2026

We are currently recruiting for an experienced Team Manager for the Fostering Steam in Gateshead social servicesYou need to be a qualified Manager or Assistant Team manager registered with Social Work England and have relevant experience in fostering to apply for this role.Gateshead is an excellent local Authority with an excellent management team around you. If you are a manager or an Assistant Team Manager who is keen to work for a forward thinking authority please get in touch. If you feel you have the experience and are interested please get in touch to Andy Scully at [email protected] with Caritas...

Learn more

Social Worker - Children and Families

Added 04/07/2026

We are seeking a compassionate and dedicated Social Worker to join our dynamic Children and Families team. This role is pivotal in supporting vulnerable children and their families, ensuring their well-being and access to essential services. As a Social Worker, you will work collaboratively with families, schools, and community organizations to provide interventions, resources, and advocacy, promoting positive outcomes for children in need. Your key responsibilities will include: Conducting assessments to identify the needs of children and families. Developing and implementing individualized service plans. Providing counseling and support to children and families facing challenges. Collaborating with multidisciplinary teams to coordinate...

Learn more

Social Worker - Duty and Assessment - Blackpool - £39ph

Added 03/07/2026

Social Worker - Assessment and Support - Blackpool - £39 per hourWe are currently looking for an experienced Social Worker to join a fantastic Children's Assessment and Support Service in Blackpool.The role of the Advanced Practitioner will be to carry out the function of statutory Children's Services and the remit of the Assessment and Safeguarding Teams in completing single assessments and section 47 enquiries. You will hold a mixture of cases ranging through CIN, CP and Court cases, although you will be expected to hold the more complex cases which is reflected in your level of experience.The benefits of this...

Learn more

Rochdale - AP - Family Support and Protection

Added 03/07/2026

Join our dedicated team in Rochdale as a Qualified Social Worker in the Family Support and Protection unit. This pivotal role offers the opportunity to make a significant impact on the lives of children and families in our community. As a key member of our team, you will provide comprehensive support and protection services, ensuring the well-being and safety of vulnerable children and families. Your key responsibilities will include: Conducting thorough assessments of family situations and developing tailored intervention plans. Working collaboratively with families, children, and external agencies to facilitate positive change. Managing a caseload of families in need of...

Learn more

Children's SM - Safeguarding and Review Team - Dudley

Added 03/07/2026

Join our dedicated Children's Safeguarding and Review Team in Dudley as a Qualified Social Worker, where you will play a crucial role in safeguarding vulnerable children and promoting their welfare. In this challenging yet rewarding position, you will work collaboratively with families, professionals, and community organizations to ensure that children receive the support they need to thrive. Your key responsibilities will include: Conducting comprehensive assessments of children's needs and risks. Developing and implementing child protection plans in collaboration with families and multi-agency partners. Participating in case reviews and ensuring that the voice of the child is central to all decisions....

Learn more
Required for two factor authentication
At least 8 characters, 1 uppercase, 1 lowercase and 1 special character or number
Your file must be a doc, docx or pdf. No larger than 5MB.