This Award recognises excellence in the way candidates are sourced, managed and supported to ensure the best outcome.

Caritas has implemented innovative practices that significantly improved operational performance and customer service, resulting in higher Net Promoter Scores (NPS) and reduced candidate turnover. The introduction of the Mat tool, an aggregator used in conjunction with SkillCast, powers Job-bot, sending personalised job emails to candidates, enhancing the job search experience.

Virtual interview advice aids candidates in interview preparation, increasing their job success rates. Automated NPS surveys, along with personal follow-up by Customer Experience Lead Louis, have been key in gathering valuable feedback.

Caritas places strong emphasis on employee well-being, offering stress and mental health support, reflecting their commitment to holistic workforce care. NPS scores have consistently increased from around 50 to over 85 in the past two years, and candidate turnover has decreased from 10% to below 6%, benefiting both the organisation and the people they serve.

Dedicated to diversity and inclusion, Caritas actively promotes an open-minded culture, attracting diverse talents and striving to eliminate unconscious biases. They prioritise matching candidates based on motivations and commitment, delivering robust support through their consultant team and comprehensive well-being benefits package. This approach has contributed to their market-leading candidate tenure.

Caritas offers a 'Temp to Perm' solution to source quality candidates, creating a pipeline of permanent workers in a candidate-short market. Their commitment to funded training underscores their dedication to the professional development of social workers.

Strategic partnerships with their clients has enhanced their Employee Value Proposition, sharing market insights and utilizing their in-house Bridge VMS platform to streamline recruitment processes.

Caritas demonstrated growth across all divisions, despite a mature and competitive market. They rely on data analysis to monitor and manage consultant performance, emphasising quality and conversion rates in candidate submissions, interviews, and placements.

Caritas remains committed to retaining candidates through continuous placements and exemplary service, ensuring long-term success for both the organisation and the individuals they support.